Riad Kaiss By Anika

Hospitality: The welcome was truly the BEST I've ever had in my travels, and I only book 4*+ hotels and resorts only. Every moment from our late arrival at the airport - we found someone from the Riad waiting for us despite being an hour late - they took us to the closest stop to the riad in a taxi and then carried my cabin luggage for me. We were offered tea and dates after we checked in. In the following two days, the Riad staff was always ready to to help us with any question, request, etc, often going out of their way to do so - coffee and tea in the room, advice, sometimes even just banter and good conversation. Honestly, I felt at home away from home. On the last day they allowed us to leave our luggage there and use their facilities after check out so we could use the swimming pool and the hammam shower. Cleanliness: Everything was VERY clean! You could see the employees scrubbing away each morning, everywhere across the riad. Room: Room and bathroom were spacious and clean - we had a twin room - AC was the right strength (as it sometimes is way too strong in hotels). Food: We had breakfast in the big garden every day - they offer a traditional Moroccan breakfast (crêpes, what looked like fried bread, cake with honey, jam, and butter) as well as yogurt and fresh fruit and, upon request, omelettes. We only had the traditional breakfast and it was amazing every morning - gave us the right energy to face the Moroccan heat! They also offer coffee. The garden was beautiful - I regret not asking how old the trees were because they were magnificent. And we had mommy and kid tortoises and cats as company. Swimming pool: Beautiful, clean and quiet - truly a small oasis in the middle of Marrakech. Location: PERFECT location! Very easy to find from Bar Mellah and extremely easy to reach Jemaa-el-Fnaa without the noise that comes with being closer to the centre of the Medina (and google maps works!).

Our stay at the Riad was truly memorable! The location is fantastic—just a short walk to all the main attractions—while the traditional ambiance and attention to detail make it feel magical. Every corner is beautifully designed, making you stop and admire the surroundings. The staff are absolutely wonderful—always smiling, friendly, and eager to help with anything. It’s the little touches that really made us feel special: a fruit basket, fresh roses and candy, a warm bed with hot water bottles, impeccably clean rooms with a lovely scent, and everything arranged perfectly. Breakfast was delicious, and when we left, they even prepared a small gift and a snack for the journey. A standout moment was the thoughtful birthday surprise, complete with a cake, flowers, and the staff singing—it was such a heartwarming gesture! We also booked excursions through the Riad, which were well-organized. Our trip to Imlil was especially fantastic, thanks to our excellent guide, Hassan.

We had a 5 day stay in Riad Kaiss and had a lovely break. The hotel organised transport from the airport, and as it was our first visit to Marrakech, it was reassuring that someone was there to meet us when dropped off by the taxi, as you need to walk to the hotel due to the location. From being met at the drop off, to the time we left, all the staff couldn't have been more friendly and helpful. Hamza & Osama looked after us each day with freshly prepared breakfasts. Muhammad looked after us as we left, making sure we had everything we needed for our onward travels. We didn't get the names of the others who interacted with us, but everyone was kind and pleasant. The hotel is a beautiful old building retaining many original features, yet providing high quality accommodation in an oasis of calm. The courtyard in the centre with its fountain and resident tortoises was a lovely place to sit and relax, or alternatively, you could go up onto the roof terraces or use the small pool.

A Wonderful Stay at Riad Kaiss – A True Moroccan Gem Choosing where to stay in Marrakech wasn’t easy with so many Riads available, but we’re so glad we picked Riad Kaiss. From start to finish, our stay was nothing short of exceptional. From the moment we arrived, everything was well-organized, including the airport transfer arranged by the Riad. We were warmly welcomed by Soufiane, the night receptionist, who greeted us with traditional mint tea and even offered us something to eat despite the late hour. His hospitality and stories about his Berber heritage made us feel at home immediately. What makes Riad Kaiss truly special is its breathtaking ambiance—courtyards filled with lush gardens and fountains, hidden staircases leading to the pool and terraces, and an overall sense of tranquility amidst the bustling Medina. The rooms are spacious, beautifully decorated in authentic Moroccan style, and feature hammam-inspired bathrooms. Breakfast was a highlight, served on the patio next to our room. We enjoyed fresh coffee, fruit, homemade jams, omelettes, traditional cakes, and delicious msemmen flatbread. A big thank you to Osama and Hamza for their kindness and excellent service. Evenings by the fireplace, with the warmth of golden flames, added to the charm of our stay. Yolanda, the manager, welcomed us with professionalism and helped us book an unforgettable hammam experience at Les Bains de l’Alhambra. Initially, we had booked a guide, but the brilliant receptionist Mohammed’s detailed explanations and recommendations gave us the confidence to explore Marrakech on our own. The location of the Riad is perfect—within walking distance of the city's main attractions, lively markets, and fantastic restaurants with rooftop terraces. Despite some rooftop renovation noise from a neighboring property, it didn’t take away from our wonderful experience.

Good location with beautiful rooms and lovely greenery in the courtyard. The highlight however was the staff. Everything you could think of was brilliantly organised and executed, too many names to not forget someone!